At Dance Direct Store, we understand that finding the perfect fit for dancewear is essential for your performance and comfort. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, our returns and exchanges policy is designed to make the process as smooth as possible.
Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
Return & Exchange Eligibility
Items Eligible for Return/Exchange
- Most dancewear items including leotards, ballet shoes, ballet socks, ballroom dance shoes, and dance tops
- Items in original condition with tags attached
- Unworn and unwashed products
- Items with manufacturing defects
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:
- Body Stockings (due to direct skin contact)
- Ballet Socks (footwear hygiene reasons)
- Bras & Tops (intimate apparel)
- Any items without original tags or packaging
- Customized or personalized products
Return Process
Within 15 days of receiving your order, contact our customer service team at [email protected] with your order number and items you wish to return.
We will email you a Return Authorization Number and shipping instructions. Please do not send items without this authorization.
Securely package the items in their original packaging with all tags attached. Include a copy of your order confirmation or the return form.
Ship your return to our address using a trackable shipping method:
Dance Direct Store
2896 Ashton Lane
Austin, TX 78701
United States
Exchange Process
To exchange an item for a different size or color:
- Follow the same return process outlined above
- Clearly indicate in your return request that you would like an exchange and specify the preferred size/color
- If the exchange item is of higher value, you will need to pay the difference
- If the exchange item is of lower value, we will refund the difference
Refund Information
| Refund Type | Processing Time | Method |
|---|---|---|
| Credit Card Payments | 5-10 business days after we receive your return | Original payment method |
| PayPal Payments | 3-5 business days after we receive your return | Your PayPal account |
Note: Original shipping fees are non-refundable. For defective or incorrect items, we will cover return shipping costs.
Return Request Template
Use the following template when emailing your return request to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Dance Direct Store Customer Service,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Product Name], [Size], [Color] – [Reason for Return]
- [Add additional items as needed]
Preferred Resolution: [Refund / Exchange for (specify size/color)]
Please provide instructions on how to proceed with the return.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]International Returns
As we serve dancers worldwide (excluding some remote areas in Asia), international customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: Dance Direct Store, 2896 Ashton Lane, Austin, TX 78701, United States
We typically respond within 24-48 hours during business days.
Thank you for choosing Dance Direct Store for your dancewear needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.