Shipping Information

Order Processing Time

We pride ourselves on quick order processing. All orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Faster delivery with tracking
Free Shipping FREE (orders over $50) 15-25 business days after shipment EMS Budget-friendly option

International Shipping Note: We ship worldwide, excluding some remote areas in Asia. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges Policy

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached.

Return & Exchange Eligibility

Items Eligible for Return/Exchange:

  • Most dancewear items including leotards, ballet shoes, ballroom dance shoes
  • Items in original condition with tags attached
  • Unworn and unwashed products
  • Items with manufacturing defects
  • Ballet and dance accessories

Non-Returnable Items:

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Body Stockings (due to direct skin contact)
  • Ballet Socks (footwear hygiene reasons)
  • Bras & Tops (intimate apparel)
  • Any items without original tags or packaging
  • Customized or personalized products

Return Process – Step by Step

Step 1: Submit Return Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with your order number and items you wish to return.

Step 2: Receive Return Authorization

We will email you a Return Authorization Number and shipping instructions. Please do not send items without this authorization.

Step 3: Package Your Items

Securely package the items in their original packaging with all tags attached. Include a copy of your order confirmation or the return form.

Step 4: Ship Your Return

Ship your return to our address using a trackable shipping method:

Dance Direct Store
2896 Ashton Lane
Austin, TX 78701
United States

Exchange Process

To exchange an item for a different size or color:

  • Follow the same return process outlined above
  • Clearly indicate in your return request that you want an exchange and specify the preferred size/color
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference

Refund Information

Payment Method Processing Time Refund Method
Credit Card Payments
(Visa, MasterCard, JCB)		 5-10 business days after we receive your return Original payment method
PayPal Payments 3-5 business days after we receive your return Your PayPal account

Important Note: Original shipping fees are non-refundable. For defective or incorrect items, we will cover return shipping costs.

Return Request Template

Use the following template when emailing your return request to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Dance Direct Store Customer Service,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Items to Return/Exchange:
[Product Name], [Size], [Color] – [Reason for Return] [Add additional items as needed]

Preferred Resolution: [Refund / Exchange for (specify size/color)]

Please provide instructions on how to proceed with the return.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

International Returns

As we serve dancers worldwide (excluding some remote areas in Asia), international customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Dance Direct Store, 2896 Ashton Lane, Austin, TX 78701, United States

We typically respond within 24-48 hours during business days.

Thank you for choosing Dance Direct Store for your dancewear needs.

We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.